Last updated 5 October 2026
Return & Refund Policy
When a return is accepted and how a refund is processed.
Return window
Seven calendar days from delivery. The piece must be unwashed, unused, free of odour, and returned in its original packaging with all tags.
How to start a return
Email us or message us on WhatsApp with your order number and photographs. We arrange a reverse pickup where the pincode is serviceable; elsewhere we reimburse a self-shipped courier up to ₹150.
Return shipping
Cozenta pays where the piece is defective, damaged in transit or not what you ordered. For a change of mind, ₹99 is deducted from the refund.
Refund timeline
Refunds are initiated within two working days of the parcel reaching our Kandhla facility and passing inspection, and credited to the original payment method within five to seven working days after that. Cash on delivery orders are refunded by bank transfer.
Exchanges
Size and colour exchanges are free once per order, subject to stock.
Non-returnable items
Washed or used pieces, custom-size and private-label production, items marked final sale, and bulk trade orders after acceptance of dispatch.
Still have a question?
Write to us or message us on WhatsApp. We reply within one working day.